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    Here are the most frequently asked questions about Q-tickets.com and about booking movie tickets online on www.Q-tickets.com. If the below questions don’t provide the information you are looking for, send us your question and we will be happy to answer you.

    Click Here to ask a question that is not addressed in the FAQ’s below. Help us in making the FAQ’s really useful.

    About Q-tickets.com

    About Online booking of movie tickets

    • Which movie theaters can I buy tickets for ?

      Currently we can accept online bookings for the theaters in Villagio mall, City Center mall, Landmark mall, Royal Plaza mall, West End Park and The Mall in Doha. We will be adding more venues and events soon.

    • How does online booking of movie tickets work ?

      You can find movies and show timings by either a movie name or theater. Once you have decided on a movie and show time, please follow the steps on the website to complete your seat selection and purchase.

      Once the purchase is complete, you will get a Reservation Code for your booking. This is displayed on the website and is also sent to you in an email and as a SMS message. Use this reservation code to collect your tickets at the Q-tickets counter at the theater.

      Important things to remember : Please have the Reservation code handy when you head to the Q-tickets counter to collect your tickets. Please carry the credit card you used for the online transaction. This will be used for verification.

    • How many days in advance can I book my tickets ?

      Up to the coming wednesday (of current week or next week whichever is sooner.)

      The theaters at Villagio and City Center update their movie show information every wednesday night. At that time,the theaters publish show information for the coming week (Thursday to next Wednesday) . You should be able to buy tickets for the shows as soon as the theaters publish them.

    • Why don’t I see any shows for the next few days.?

      You are probably looking at our website on a Tuesday or Wednesday.

      Show information for the coming week is updated on every Wednesday night . You should be able to buy tickets for the shows as soon as the theaters publish them.

    • When does online booking close for a show?

      Generally, online booking is closed around 30 Minutes before the show time. This might change across theaters and shows.

    • Why do you need my Email address and Phone number?

      We need your email-id and SMS for the following communication:

      Sending the receipt for your purchase

      Sending the Reservation code of your online booking

      To alert you of any show timing changes or cancellations .

    • What is a reservation code ?

      Reservation code is a 8 digit numeric code issued for each successful booking online. This will be used for collecting your tickets at the Q-tickets counter.

    • How do I collect my tickets ?

      Please approach the Q-tickets counter at the theater to collect your tickets. You will need your reservation code and the credit card used to buy tickets online to collect your tickets.

    • Do I need my credit card for collecting tickets ?

      Yes. Your credit card is used as verification before giving the tickets to you. It will not be used for any other purpose.

    • How many seats can I book ?

      You can book a maximum of 8 tickets per transaction. You can make as many transactions as you wish.

    • What forms of payment do you accept ?

      Our payment gateway with Doha bank can accept the following cards at this time:

      Visa

      Master

    • Why do you charge a fee for each ticket ?

      Q-tickets com incurs expenses in development, maintenance and support of the website, computer hardware and software required to enable online ticketing . These costs are paid by the fees collected when booking tickets.

    • What do i need to carry to see the movie using my Online booking?

      To collect your tickets from the Q-tickets counter , you will need the following:

      Reservation code to access your reservation

      Credit card used to purchase tickets for verification

    • Why haven’t I received an email or SMS with my reservation code?

      Q-tickets uses the best technology tools to deliver your reservation code email and SMS messages. However, due to hardware or software failures or due to network issues, your confirmation message may be delayed. You should receive your reservation code email within 5 minutes of your online purchase.

      You can always re-send your reservation message by using the “Resend Confirmation” link in the header of the website.

      Remember, we are available at +974-44069090 and info@q-tickets com to assist you.

    • How about refunds and cancellation of tickets?

      1. Reserved seats cant be transferred or changed.
      2. Cancellation of a ticket can be done until two hour before the show,Please note that cancellation of the tickets can be done ONLY on the booked day.After which the cancellation is not possible.
      3. Please note that there is NO cash refund for cancellation of tickets.Only E-vouchers will be issued which can be used for future ticket bookings.
      4. 5 QR charged for cancellation of tickets.
      5. Q-Tickets guarantees the absolute privacy and confidentiality of its users' personal information.
      6. Q-Tickets only role is to facilitate the online reservation process. We are neither responsible nor accountable for the theater's services.
      7. By agreeing to the terms and conditions, you are verifying that all the personal information is valid and accurate, and that you bear all legal responsibility for it.

    • Can I change my reservation ?

      We cannot change a Reservation once the purchase is completed. When the transaction is approved and a Reservation code is approved, the reservation details are updated on the computer system of the theaters and cannot be changed.

    • What is family booking?

      Theaters generally block some rows in each show for customers watching the movie with families. Please select the family seats only if you are watching the movie with women and children.

      Theater supervisors reserve the right to reject admission if you have booked family seating tickets but do not come with family members (Women and children) to watch the movie.

      In the case of rejected admission because of this reason, tickets will not refunded.

    • What do film ratings mean ?

      Movies are rated by the Government of Qatar based on the content and message in the movie. These ratings are strictly followed by the theaters.

      Please make sure that you buy tickets that are appropriate for all the people in your group.No refunds will be issued for rejected admissions.

    • Do I need to buy tickets for children?

      Ticket prices are applicable for children from 2 years and above.

    • Do you store my credit card information?

      We have implemented the best technology practices to ensure that our site is secure.

      All the financial transactions that happen on our site are actually handled by Doha bank’s software systems.

      We do not store your credit card information on our website. We only store the last 4 digits of your credit card for verification purposes.

    • Do I need to create an account in your system?

      No. You can book tickets on our website without creating an Account. However, we recommend creating an account to view all your upcoming and past reservations and to complete booking of the tickets faster.

    • What are the advantages of creating an online account?

      While it is not required, Creating an account on Q-tickets.com offers the following advantages:

      makes booking tickets faster

      easy to access your future and past bookings

      receive weekly newsletter with upcoming movies and shows

      set alerts for upcoming movies

    • I am interested in an upcoming movie. When can i book tickets for the movie??

      You can set up alerts if you want to know when booking opens for a movie listed in the ‘Coming Soon’ section of the website. When theater adds shows for the movie, we will send you email.

    • What if i have booked the ticket for today and came to watch the movie tomorrow ?

      As per Q-tickets terms and conditions online customer cannot watch the movie other than booked show date and time.

    • "No Show"

      Q-Tickets cannot allow the customers to watch the movie other than booked show date and time. No Refund will be given for these tickets.

    About Ticket prices and Fees

    • What is the cost of a movie ticket?

      Ticket prices depend on theater, Seats Selected and type of Movie (2D or 3D).

      The ticket prices are decided by the theaters and can change.

      Q-tickets com charges a booking fee of 5 Qatari riyals on top of the ticket price

    • Why do you charge a fee for each ticket ?

      Q-tickets com incurs expenses in development, maintenance and support of the website, computer hardware and software required to enable online ticketing . These costs are paid by the fees collected when booking tickets.

    Customer Service and support

    • I need help ! Who do I contact?

      For all Questions and Online help:

      Our support staff are standing by and will be ready to help you with your online booking. Please call us at +974-44069090 or email us at info@q-tickets questions/concerns.

      Please note: Telephone support staff are available between 7 am to mid night . If you need to reach us outside of those hours, please send us an email

      For help at the theater :

      Please reach out to the Q-tickets staff at the theaters and they will be glad to assist you.

    E-Voucher

    • How to use E-voucher?

      You can apply E-vocuher to Movies or Events.

      Select the movie/event and go through the Booking page.

      Please fill all the user details with registered emailid.

      There you will find an option "I Have An E-voucher".

      Please Check checkbox and enter e-voucher code and click apply button.

      If entered e-vocuher code is valid it shows the balance.

      If you have sufficient balance to book the ticket then balance will be applied. If you have an insufficient balance to book the ticket, firstly balance from e-voucher you can apply and remaining balance from credit/debit card you can apply.

      E-voucher will be valid only for 6 months.