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Frequently Asked Questions

Here are the most frequently asked questions about Q-tickets.com and about booking movie tickets online on www.Q-tickets.com. If the below questions don't provide the information you are looking for, send us your question and we will be happy to answer you.

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ABOUT Q-TICKETS.COM

Q-Tickets is an online ticketing platform giving you the power of purchasing tickets for movies, Events, Sports and leisure at your fingertips.

We do not own or control the Cinemas nor do we take any decisions on behalf of the cinemas. Q-Tickets is an online ticketing platform giving you the power of purchasing tickets for movies, Events, Sports and leisure at your fingertips.

We are open to new business opportunities and partnership. Please send us an email to business@Q-Tickets.com and we will get back to you within 1 working day.

ABOUT ONLINE BOOKING OF MOVIE TICKETS

Currently we can accept online bookings for the cinemas in Alkhor, Asian Town, City Center, Gulf Mall, Villaggio, Novo Cinemas, Landmark, The Mall, Royal Plaza, Roxy and Flik Cinemas. We will be adding more venues and events soon.

You can find movies and show timings by either a movie name or theater. Once you have decided on a movie and show time, please follow the steps on the website to complete your seat selection and purchase.

Once the purchase is complete, you will get a Reservation Code for your booking. This is displayed on the website and is also sent to you by email and as a SMS message.

The cinemas update their movie show information every Wednesdays. At that time,the cinemas publish show information for the coming week (Thursday to next Wednesday). You should be able to buy tickets for the shows as soon as the cinemas publish them.

You are probably looking at our website on Wednesday. Shows information for the coming week is updated on every Wednesday. You should be able to buy tickets for the shows as soon as the cinemas publish them.

Online booking is closed around 15 minutes before the show time. This might change across cinemas and shows.

We need your email-id and phone number to send you your confirmation of your booking and any alerts about cancellation or change in show timings.

Reservation code is an 8 or 12 digit numeric code issued for each successful booking online. This will be used for collecting your tickets at the Q-Tickets counter.

To collect your tickets, you need to enter the reservation code at the Q-Tickets kiosk provided at the cinemas.

No. Only reservation is required which is sent through SMS/email upon confirmation.

You can book 8, 10 or 20 tickets depending on the Cinema. Please visit the website to see exactly how many tickets you can purchase per transaction.

You can use Visa, Master, American Express and Naps (Local Debit card). Our payment gateway is with Doha bank.

You need to bring the reservation code sent through Email/SMS upon confirmation.

As per the cinema policies, once a ticket has been paid for, it cannot be refunded/replaced or cancelled or changed/transferred. Once the tickets are confirmed it is deemed as sold.

Cinemas generally block some rows in each show for customers watching the movie with families. Please select the family seats only if you are watching the movie with women and children.

Theater supervisors reserve the right to reject admission if you have booked family seating tickets but do not come with family members (Women and children) to watch the movie.

In the case of rejected admission because of this reason, tickets will not be refunded.

Movies are rated by the Government of Qatar based on the content and message in the movie. These ratings are strictly followed by the cinemas.

Please make sure that you buy tickets that are appropriate for all the people in your group.No refunds will be issued for rejected admissions.

Child from 2 year and above require ticket.

We do not store your credit card information. We only store the last 4 digits of your credit card for verification purposes.We have implemented the best technology practices in collaboration with Doha Bank.

No. You can book tickets on our website without creating an Account. However, we recommend creating an account to view all your upcoming and past reservations and to complete booking of the tickets faster.

While it is not required, creating an account offers the following advantages:

  • Faster booking
  • Easy access to your past bookings
  • Receive weekly newsletter
  • Set alerts for upcoming movies

You can set up alerts if you have created an account with us. When theater adds shows for the movie, we will send you email.

Unfortunately as per Cinema policies, you need to adhere to the time and date of the movie. If you missed the show (No Show) then there will be no refund issued.

ABOUT TICKET PRICES AND FEES

Ticket prices depend on theater, seats selected and type of Movie (2D, 3D, IMAX &IMAX-4D).

The ticket prices are decided by the cinemas and can change.

Q-Tickets is an online ticketing platform giving you the power of purchasing tickets for movies, Events, Sports and leisure at your fingertips. To continuously improve and maintain our services, we charge an online service fee.

CUSTOMER SERVICE AND SUPPORT

  • Our support staff are ready to help you with your online booking or concerns. Please call us at +974 44069090 or email us at info@Q-Tickets. We are available from 10am to 10pm, 7 days a week.

E-VOUCHER

  • You can apply E-voucher to movies or events. Below are the steps
  • Select the movie/event and go through the booking page.
  • Please fill all the user details with registered email id & mobile number.
  • Enter the e-voucher code on the left side in the option given and click on apply.
  • Then click the checkbox just below the e-voucher code and proceed to checkout.
  • If the voucher has sufficient balance to book a ticket then it will be applied also the remaining amount can be paid through credit/debit card if the ticket price exceeds the e-voucher amount.
  • **E-voucher is valid only for 45 days**.
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